Customer Service

Customer Service

 

 

Our experienced team of House Ambassadors and home maintenance experts have earned a reputation for working with the highest integrity, dedication and responsiveness. We develop dedicated relationships, providing advice, on-site training, comprehensive property audits, helping source a hard-to-find repair part, and more.  Additionally, HDL has customer service, technical support, and dispatch associates focused on our residential customers.  Our associates are trained to promptly and efficiently address your inquiries. From special requests, emergencies, to weekend or late night order processing.  We also deal with product support or warranty resolution, our team is here to help solve your issues.

What Else Sets Us Apart:  

  1. A 1:1 relationship with your dedicated House Ambassador that understands your property and your needs – at your fingertips 24 / 7
  2. Our craftsmen are top notch. Each is a multi-skilled technician with a minimum of 10 years of experience in the building trades.
  3. Our general contractors and builder partners are there for any and all escalated issues
  4. Our team are actual employees of our company and have passed criminal background checks and drug screening.  We only bring in outside firms for certain trades – but always accompanied by our employees.
  5. Our tradesmen are RESPONSIVE to us.  HDL uses them weekly, not just every few years as the common homeowner may.
  6. We carry the proper insurance and bonding required to protect you
  7. Our craftsmen and our office staff are extremely professional and place a high value on customer service.
  8. We have a one year warranty on all of our workmanship
  9. When scheduling we can typically schedule your appointment immediately, or within 1 or 2 days. We understand that your time is valuable. We schedule appointment times that work for you – and we show up early if necessary
  10. We are local to the exact micro-market.  However, we have managed national network systems that have been around since 2003.  When you hire and engage our local office, know that we have the knowledge and resources of professional corporate staff and multiple other offices.